Mount Storage FAQs
Frequently Asked Self Storage Questions
Find answers to common self storage unit questions here! Our team of storage experts has put together a great bit of information.
How do I contact you?
Please note that there is no onsite office at our facilities. However, you can easily reach us via phone, text, or email 8:00 AM to 8:00 PM, Monday through Friday, or 9:00 AM to 5:00 PM on weekends. Call (800) 417-0283, or find each location’s local number on our contact page.
For your safety, we offer a 100% contactless process. However, if you need help, we’re more than happy to schedule an onsite visit with you.
Where are Mount Storage locations?
We have 10 self storage locations in Texas. Each location’s page lists every open unit with today’s online price, plus directions and gate hours:
What are your gate hours?
Gate access is 5 AM to 11 PM, 7 days a week, at every location. You can rent online any time and move in the same day.
Do you have climate-controlled storage?
Yes, at two locations: climate-controlled storage in Seguin and climate-controlled storage in Giddings. The other eight locations have drive-up units. See what climate control protects.
Do you have RV and boat parking?
Yes. Nine of our ten locations have outdoor parking for boats, RVs and trailers (Taylor does not). See RV and boat storage for open spaces and today’s prices at each location.
What is your rental process?
Our website provides easy online rental right at your fingertips. You can start the process on your desktop or smartphone. Our clients gain access to an online renter’s portal, where you can manage payment, set up autopay, and renew your lease.
See below for our process:
- Choose your move-in date and complete the renter’s form.
- E-sign your TSSA Lease Contract. Your first month’s rent (prorated), a one-time admin fee and a refundable security deposit are due upon signing. Fees and deposits vary by location, and checkout shows every amount before you pay.
- Upload or email us a copy of your government-issued photo ID.
- You will receive an email with your gate access code, or you can call us directly for the code.
- You’re good to go! And remember your rent is due on the 1st of each month.
What size unit do I need?
Use our visual sizing guide or interactive storage calculator to determine the best unit size for you! Meanwhile, below are some popular unit sizes people use for personal storage:
- A 5’x5’ unit is about the size of a medium closet, and can hold chairs, small desks, bookcases, lamps, or other small items.
- A 10’x10’ unit is about half of an average bedroom, ideal for the contents of a studio or a 1- or 2-bedroom apartment.
- A 10’x20’ unit is similar to a small one-car garage, and can hold everything from an average-sized house or be used to store offseason vehicles.
Most of our units are about 8’ tall. Multiply the dimensions by eight for estimated cubic footage, but actual sizes may vary.
Do you have drive-up access?
Yes. Our self storage units in central Texas come with drive-up access and save you from unnecessary hauling. Load and unload directly outside the unit and get everything done in one trip!
How safe are your facilities?
We distinguish ourselves from competitors with outstanding security precautions! Our facilities are guarded by fences and gates, with sufficient lighting at night. Some facilities require an access code to enter. Contact us if you have any concerns!
Is rental insurance mandatory?
Our lease requires you to have rental insurance. To make things easier, you can add tenant protection at checkout from $12/month, or you’re more than welcome to use your own homeowner’s or renter’s policy.
For policy questions, contact Safelease directly at (855) 657-2338.
Can I rent a unit now?
You sure can! Find a self storage unit near you, and choose the size you need to start the process. Our online rental system shows real-time availabilities. Move in the same day, 7 days a week!
Do you offer any discount?
Pay 12 months up front and get your 13th month free. We also offer discounts for front line heroes (police, fire, teachers and EMS), military members (active and veterans) and seniors over 65 years of age. Refer a friend and get $50 in credit: $25 to you and $25 to them. Call us for full details, or send an email to info@mountstorage.com.
Are there any admin fees?
Admin fees and refundable security deposits vary by location. Checkout shows every amount due today before you pay.
You get your deposit back when you give at least 14 days’ written notice and leave your unit empty and broom-swept.
How do I pay my bills?
Pay online any time in My Account, our tenant portal, where you can also set up autopay. Prefer to mail a personal check, cashier’s check or money order? Our mailing address is:
Mount Storage, PO Box 162624, Austin, TX 78716
How do I move out?
We require at least 14 days’ notice in writing, so please email us at info@mountstorage.com with your move-out date.
Rent for your last month is due in full. It isn’t prorated or refunded if you move out before the end of the month.
To get your security deposit back, leave no trash behind, leave the unit swept clean and unlocked, and move out by midnight on your move-out date.
All payments are due on the 1st of each month, no matter your move-in date. If you’re enrolled in autopay, the payment is processed on the 1st automatically.
Not Sure What Size?
Storage Types
Mount Storage is your one-stop self storage solution in Texas. Whether short-term or long-term, personal or business, we’ve got you.
