Accessibility

Last updated: October 18, 2026

Mount Storage wants everyone to be able to find, compare and rent storage, whether online, by phone or at our facilities, including people who use screen readers, keyboards, screen magnification, voice control or other assistive technology.

Our standard

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, the standard the U.S. Department of Justice uses for web accessibility under the Americans with Disabilities Act, and we are working toward WCAG 2.2 Level AA.

What we have done

Built the site with standard HTML: one main heading per page, labeled page regions, labeled form fields, and links and buttons that say what they do.
Menus, unit filters, the photo slider and the unit lists work with a keyboard, with a visible focus outline.
Images have text alternatives, and decorative images are hidden from screen readers.
Text meets WCAG AA color contrast, and prices and availability are always written out, not shown by color alone.
Pages work on phones and when zoomed to 200 percent.
No audio or video plays on its own, and nothing flashes.
We check pages with automated accessibility tests and fix what they find. On October 18, 2026, our homepage, a location page and a blog post each scored 100 for accessibility in Google Lighthouse. Automated tests can’t catch everything, so your feedback matters.
We don’t use accessibility overlay widgets. We fix the website itself.

Known limitations

Some features come from other companies: online checkout and the waitlist (Cubby), live chat (HubSpot), map directions (Google Maps) and spam checks on forms (Google reCAPTCHA). Parts of their tools may not fully meet our standard, and we can’t change them directly. If any part of renting online is hard to use, call or text us and we will help you choose a unit and complete your rental another way.

At our facilities

Our facilities don’t have a staffed office; help is a phone call or text away. Drive-up units let you park right at the door. If you need an accommodation, such as a ground-level unit, a unit closer to the gate or help with the gate keypad, call or text us and we will do our best to help.

Feedback and help

If you have trouble using any part of our website or facilities, or you want information in another format, such as large print or read aloud over the phone, please tell us. Let us know the page or location and what happened.